MINES 1970

Unclaimed Benefits Preservation Fund

Complaints

• Log your complaint online www.alexforbes.com
• E-mail us contactus@alexforbes.com
• Call us during office hours on – 0860 000 279 or (011) 669-7026
• We will attend to your complaint as quickly and fairly as possible.
• If we find that it isn’t a simple issue, we will keep you updated while we work on it.
• We will let you know who your complaint contact person will be within one working day of receiving your complaint, we will let you know that we have received your complaint and who will be dealing with the matter.
• Within four (4) working days:  we will do our best to resolve it within four (4) working days and give you feedback.
• Some complaints may be complex and involve many issues.  In such cases, if we aren’t able to resolve the complaint within four. (4) working days, we will keep your regularly updated so that you know exactly what progress has been made.
• We will follow through on the complaint to its resolution.
• All FSCA enquiries must be directed to Mines1970unclaimedpresfund@alexforbes.com